FAQs

We accept all major credit/debit cards, PayPal, Klarna, Google Pay & Apple Pay.

If you wish to cancel/change your order please notify us as soon as possible. any orders sent for dispatch will be unable to be cancelled or changed.

Unfortunately the occasional mishap can occur due to transportation or a manufacturing fault, please take a picture of the damage/fault and notify us of the issue within 30 days of receiving the item.

We will investigate the issue and either offer a replacement or a refund and collection of the item.

If you wish to return your item due to damage/fault, you must notify us within 30 days of the purchase. Please send pictures of the damage/fault to [email protected] before we make a decision on a return agreement.

For more information please see our Delivery & Returns page.

We will process your refund within 14 days of the goods being received back to us, or within 14 days of being notified that the goods have been sent back to us. If we do not require the goods back, we will process your refund within 14 days of the refund being agreed. We will refund you back on to the same payment method which usually takes up to 5 working days.

If you paid extra for the service of Priority or Saturday Delivery, the extra charge you paid for either of those services will not be refunded. The only time those extra charges will be refunded is if the Priority or Saturday Delivery service you paid for was not fulfilled.

The item specifications are located below the product image when browsing the product page, if you cannot find the information you are looking for or need to enquire about something specific please Contact Us

We offer a 6 month warranty on all products unless extended warranty is stated. Please see our Terms & Conditions for further information

This is separate from manufacturer warranty which may be longer and fulfilled by the manufacturer.

We only deliver through out the UK. However, additional charges may apply for deliveries to areas outside of mainland UK, such as Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight, the Channel Islands, Ireland, BFPO, and the Rest of World. Before placing an order to be delivered outside of the UK, please Contact Us and ask for a quote.

Please note: it may not be possible for us to deliver to your location if you are outside of the UK Mainland.

Standard Delivery is usually 3-5 working days from order

Certain products may take longer to be dispatched and this is indicated on their product pages by our 2-man delivery icon. The average transit time for these items to the UK is 5-10 working days.

Once your order has been dispatched, you will receive a dispatch notification email.

Deliveries are usually made Monday to Friday although we may not be able to commit to delivery on a specific day except for larger items which require two-man delivery. You may find it more convenient to have the parcel delivered to a work address and you can opt for this during the checkout process.

As we send our orders by pallet there is a slight processing delay with the couriers to process the pallet and scan the parcels into their system.

Please allow 2 working days from purchasing for the tracking to update, if you haven't had an update past this point please Contact Us.

Tracking details will be sent by email once the shipping label has been created. The email will include a link to the couriers tracking portal.

Unfortunately on occasion parcels have been delayed and missed the estimated date specified on the checkout, If your estimated delivery date has been missed please Contact Us and we can investigate into the issue.

Any orders with an additional delivery service charge other than the cheapest delivery method available will be refunded for the un-serviced delivery method.

If the item is still due for delivery please refuse the item and contact us and we will attempt to cancel the item. Otherwise please notify us and obtain a RMA (Return Merchandise Authorization).

We allow friendly dogs in-store and have a dedicated dog area within the restaurant.

Your dog can also enjoy treats and a pupa-chino from our dog menu.

We have in-door and outdoor seating which is available on a walk-in basis. We also have lots of outdoor seating available for those sunny days.

Yes, alcohol is now available to purchase in our restaurant.

You can contact us in-store on 0151 531 6688