Delivery Information
Standard delivery
Standard delivery is the default shipping method available per each product, please see below a list of couriers used. Items will normally be collected the following working day after the order is placed and we will normally use a next day service. Depending on location or the item ordered deliveries may take longer to arrive.
| Parcel Size | Courier | Estimated Delivery Time |
|---|---|---|
| Small | Royal Mail, Yodel | 3-5 Working Days |
| Medium | Yodel, DHL | 3-5 Working Days |
| Large and Bulky | XDP, DX | 3-10 Working Days |
Additional charges may apply for deliveries to Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight and the Channel Islands (Note that for sales to the Channel Islands we charge an administration fee equal to the VAT that would be charged on UK sales). All UK Postcode Areas Which Incur Additional Delivery Charges and Returns Charges are listed in Delivery Exceptions. These additional charges depend on both the delivery address and the items on specific orders.
Tracking information
Please enter a valid e-mail address and mobile phone number at the checkout to receive details of your delivery and to track the progress of your parcel.
The type of tracking can vary from courier to courier, if you haven't received any tracking information either by text or email please Contact us for further assistance.
Returns
If you wish to return all or part of your order for any reason, please contact us and either obtain a RMA (Return Merchandise Authorization) for courier delivery or return back to store.
If you wish to return your item due to damage/fault, you must notify us within 30 days of the purchase. Please send pictures of the damage/fault to [email protected] before we make a decision on a return agreement.
If you wish to return an item due to a change of mind the goods must be returned unused, in their original packaging and in a re-saleable condition within 14 days of receipt of your goods. We can arrange a collection for you but you may be liable for the cost of return carriage, which will be deducted from any refund. If you opt for us to arrange a collection for you, standard items items will incur a collection charge of £15 and larger items identified as two-man items or bulk collections will incur a collection charge of £60.
If an item on your order is damaged or has a manufacturing fault, please call us within 30 days of receipt of your goods and we will be happy to arrange a replacement, credit note or refund.
Damaged Items
Unfortunately the occasional mishap can occur due to transportation or a manufacturing fault, please take a picture of the damage/fault and notify us of the issue within 30 days of receiving the item, we will investigate the issue and either offer a replacement or a refund and collection of the item.
Delivery exceptions and restrictions
Additional delivery charges will be advised as soon as possible, prior to shipping for approval. Please note: Large items may take longer depending on courier availability and will be delivered on a date specified by the recipient.UK postcode areas which may incur additional delivery and return charges or may result in a refund and order cancellation.
| Area | Postcode |
|---|---|
| Scotland | AB30-99, IV1-99 |
| Ireland | BT* |
| Outer Hebrides | HS1-9 |
| Isle of Man | IM1-99 |
| Jersey | JE1-4 |
| Kirkwall | KW1-17 |
| Kilmarnock | KA27,KA28 |
| Paisley | PA20-78 |
| Perth | PH19-60 |
| Isle of Wight | PO30-41 |
| Truro | TR21-25 |
| Shetland Islands | ZE1-3 |
